Whether you are an Enterprise or an Operator, Global Network Solutions Ltd is able to deliver the solution that will suit your needs!
One Number for voice calls and fax.
The solution allows employees to be reached at any time and have a personal fax, accessible with e-mail wherever they are.
Send and receive faxes by e-mail remotely.
You receive and send fax by e-mail. GNS’s solution ensures confidentiality of documents and enables you to manage fax remotely. After sending a fax, an acknowledgement is received by email in your inbox.
Save and optimise fax resources.
No need to print faxes. Each employee can use his phone number as a fax number. This allows savings on office supplies and maintenance. Companies immediately benefit from significant cost savings on paper and ink.
Mobile VoIP.
Through Mobile VoIP solutions, carriers can deliver enhanced PBX features to mobile devices over mobile networks. GNS Ltd brings the true value of fixed-mobile convergence FMC to mobile operators by allowing them to offer compelling converged solutions with fixed business, trunking and residential services. Examples of Mobile VoiP include:
- Users can dial four-digit extensions on their mobile devices, just as they do with their desk phones.
- Receptionist and Attendant functions can be added to users’ mobile devices.
- These solutions integrate with other Global Network Solutions applications.
You can add, for example, call-center queuing to a mobile device.
Enterprises are deploying VoIP in greater numbers, taking advantage of increased productivity and streamlined networks. Despite advances in VoIP, wireless voice over cellular has emerged as the I cannot live without these services for businesses. These mobile services thrive despite using a consumer oriented feature set operating outside the corporate communications network. Just as the delivery of custom ring tones has emerged as a significant source of revenue for carriers, high value applications offer highly profitable and differentiating new services. For operators with both mobile and wire line assets, a converged architecture allows for integration of multiple applications. These applications can complement the array of voice, and media feature functionality available from GNS. Offering device call continuity by allowing a user to transfer a conversation from their desk phone to their mobile and back again is a key mobility enabler. Another potent high value application is presence. For examle, as a user roams from cellular onto the corporate wireless network, the presence server signals GNS to change a user’s call status from out of the office to in the office. The user’s incoming calls can now be handled based on in office preferences. Integrated high value applications service variants for the business user and can also be applied to the residential user.
Call Center Distribution (CCD/Call Center)
GNS Ltd offers a hosted call center feature set. These features enable a business to establish technical assistance lines, customer support numbers, or order-taking centers. GNS can expand the capabilities of legacy call centers by allowing call center agents to be geographically distributed. Agents can take calls from home, a satellite office, or from mobile handsets.
Auto Attendant / IVR
GNS Auto Attendant provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destination through interactions with the caller. This feature set supports front-office applications with minimal configuration and customization with capabilities that include embedded name dialing, extension dialing, and night service capabilities
Call Center
GNS Call Center allows Service Providers to build on demand, virtual call center for distributed, multi-site workforce regardless of geographic location. SKG Call Center solution includes GNS Call Center clients, real time and historical reporting, Auto Attendant, and Advanced ACD features
Call Control Features
At its core, GNS is a call control engine, responsible for the execution and management of enhanced personal, group, and media-based features. GNS maintains state on calls and uses leading protocols such as SIP to execute features such as transfer, Call Park, barge-in, and many more.
Conferencing
GNS Ltd offers business-grade conferencing through a specialized high-density media server. Features include a unified, browser-based interface for scheduling conferences and controlling and recording calls in process.
Personal Mobility
GNS supports mobile users, whether extending service to mobile handsets from desktop service or eliminating the desktop phone all together. GNS features such as simultaneous ring, selective call forwarding enable users to design services that support a variety of mobile lifestyles. Mobility features offer enterprises some of the most powerful means of enhancing user productivity.
Robo Dialing
A list of numbers is called. When one of the called numbers is answered, the call is redirected to an operator. The calls not answered can be left on the list and redialed.